Privacy Policy

This Privacy Policy sets out how Mr.Forex uses and protects any information that you provide when you use this website. By continuing to browse or use this website, you agree to comply with and be bound by the following privacy policy, which together with our Terms of Use govern the relationship between Mr.Forex and you.

This privacy notice applies to any Mr.Forex website, application, service, or tool (collectively "Services") where this privacy notice is referenced, regardless of how you access or use them, including via mobile devices.

Please review the entire website privacy policy carefully before agreeing. By viewing or using any part of this website, you agree to abide by the full privacy policy of this website.

The terms "Mr.Forex", "this website", "the site", "us" or "we" refer to the owner of the website. The term "you" refers to the user or viewer of our website.

Mr.Forex is committed to ensuring that your privacy is protected in accordance with this privacy policy. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

Mr.Forex may change this policy from time to time by updating this page. By providing any information to Mr.Forex, you accept such changes. You should check this page periodically to review any changes.

1. What is Personal Information

Personal information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
We collect personal information from you when you use our Services.

2. What We Collect

Providing all personal information is voluntary, but may be a requirement for using our Services (such as registering an account).
We may collect the following personal information:

Identification details, such as name, age, etc.
Contact information, including email address, phone number, etc.
Demographic information such as postcode, preferences, interests, etc.
Information we are required or authorized by applicable national laws to collect and process to verify or identify you, or to verify the information we have collected.
Any information provided by you while using our Services (community discussions, contact forms, trading account connections, etc.).

3. Personal Information We Collect Automatically When You Use Our Services

We collect information about your interaction with our Services and your communication with us. This is information we receive from devices (including mobile devices) you use when you access our Services. This information may include, but is not limited to, device ID or unique identifier, device type, unique device token.

Location information. Please note that when using a mobile device, you can control or disable the use of location services for any application in your device's settings menu.

Computer and connection information such as statistics on page views, traffic to and from sites, referral URL, ad data, IP address, browsing history, and web log information.

4. Personal Information Collected Using Cookies and Similar Technologies

We use cookies, web beacons (or pixels), unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take when using our Services, within our advertising or email content.

We use Google Analytics, a web analytics tool from Google Inc., to adequately design and continuously optimize our website. Google Analytics uses cookies and creates anonymous usage profiles, allowing for the analysis of your use of our website. The information stored in such cookies (e.g., browser type/version, operating system used, referral URL, host name of the accessing computer, server request time) is usually transmitted to and stored on Google's servers.

5. How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6. Personal Information Collected from Other Sources

We allow you to share information with social media sites, or use social media sites to create your account or connect your account with the respective social media site. These social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or have clicked on, etc.). You can control the personal information you allow us to access through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to the personal information retained by the respective social media site about you. By associating an account managed by a social media site with your account and authorizing us to access this information, you agree that we may collect, use and retain the information provided by these social media sites in accordance with this privacy notice. We may also use plugins or other technologies from various social media sites. If you click on a link provided through a social media plugin, you are voluntarily establishing a connection with the respective social media site.

If you provide us with personal information about someone else, you must do so only with that person’s authorization. You should inform them how we collect, use, disclose, and retain their personal information according to our privacy notice.

7. How We Use the Information We Collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
Providing customer service.
Improving our products and services.
Periodically sending promotional emails about new products, special offers, or other information we think you may find interesting using the contact details you have provided.
Sending emails/notifications to you based on your account settings.
Providing a personalized experience on our website (including advertising and marketing) based on your interests.
Detecting, preventing, mitigating, and investigating fraudulent or illegal activities.

8. How You Can Access, Control, and Correct Your Personal Information

We respect your rights under applicable law to access, correct, request deletion, or request restriction of our use of your personal information. We also take steps to ensure that the personal information we collect is accurate and up to date.

You have the following rights regarding our processing of your personal data:

Right of access
Right to rectification
Right to erasure (Right to be forgotten)
Right to restriction of processing
Right to data portability
Right to object (in cases where your personal data is processed based on our legitimate interests, e.g., direct marketing)
Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
Right to lodge a complaint with a supervisory authority.

You can exercise your legal rights by contacting us via the contact form on the website.

9. How We May Share Your Personal Information

We may disclose your personal information to other independent services within the Mr.Forex group of companies or to third parties. This may be to provide you access to our Services, to comply with our legal obligations, to enforce our Terms of Service, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.

In the event that Mr.Forex is acquired by or merged with a third party, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control. In the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your information is treated, transferred, or used.

10. How Long We Keep Your Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. However, to comply with applicable legal obligations (including but not limited to tax, accounting, auditing, or potential Anti-Money Laundering AML regulations), we may legally retain specific transaction records, login logs, and authentication information for 5 to 7 years, even after you have stopped using the Services or closed your account. Once the legal retention period has expired or retention is no longer required, we will use reasonable technical means to securely delete or anonymize your data.

11. How We Protect Your Personal Information

We use secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Furthermore, our employees and third-party service providers access your non-public personal information only on a "need-to-know" basis.

We follow industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

12. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

13. Miscellaneous

If any provision of this Privacy Policy is held to be unenforceable, it will not affect the validity or enforceability of the remaining provisions, and the unenforceable provision will be replaced by an enforceable provision that most closely reflects the intent of the unenforceable provision.

14. Language Version Statement

These legal terms may be provided in multiple languages for reference. In the event of any translation errors or semantic differences, the English version shall prevail. The English version is the only official version of the website's legal terms and has legal effect.

15. Cross-Border Data Transfer

As Mr.Forex (Shine Wealth Co., Ltd.) is a globally operating entity, your personal information may be transferred to, stored in, or processed at servers and data centers outside your country of residence (including but not limited to Taiwan and the United States) in order to provide services to you. You acknowledge and agree that the data protection laws and privacy regulations in these jurisdictions may differ from those in your region (and may not offer the same level of protection). By accessing or using this website and services, you expressly consent to the cross-border transfer, storage, and processing of your information as described in this Privacy Policy. We will implement security measures consistent with industry standards (such as standard contractual clauses) to ensure that your data is adequately protected during transmission.